Job Description

Job Summary

The staff and faculty of the Rogel Cancer Center are committed to advancing medicine and serving humanity through living and teaching our core values of Respect, Compassion, Collaboration, Innovation and Commitment to Excellence.

Each employee is expected to understand and demonstrate in every interaction that we represent our entire organization in the care we provide and in the courtesies we extend to patients, families and each respective team member. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.

This position is in the C&W Adult BMT Department.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Responsibilities*

Serve as an essential member of the Children & Women’s Adult BMT and Leukemia Clinic and Infusion Leadership Team.  Selected individual will be responsible for coordinating patient services assistances schedules, managing requests for time off, and ensuring adequate coverage for the centralized check in and check out teams. Support complex procedure room and infusion schedules, MiChart admin inbasket, provide as needed faculty administrative support, train staff, and promote practices for patient centered excellence. Ensure that patients with urgent needs are scheduled appropriately, and monitor patient flow, and patient wait times to optimize patient care experiences.  Serve as a point of contact for complicated issues and patient concerns.

Selected candidate will work as a functional supervisor and will lead daily huddles and embrace and incorporate “lean in daily work” concepts.

Provide exceptional customer service to patients by facilitating business processes that include check in and check out services to primary and specialty care departments, coordinating support and ancillary services for patients, appointment scheduling, processing all patient payments (co-pays and outstanding balances).  Respond to inquiries concerning department programs, services, and activities.

This is a full time, 40 hours/week position.

Required Qualifications*

Desired Qualifications*

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on UCareers.*

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