Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Logistics, Transportation & Parking Department is seeking a Customer Services Representative within the Parking Customer Services office located at 523 South Division. Some shifts will also be required at the Parking Customer Services office located at UH South, Room F2117. Position reports to the Parking Customer Services Supervisor.

Responsibilities*

Issue various parking options; verify customer's eligibility for options using Wolverine Access and Parking Management System databases; evaluate customer's need to identify appropriate parking options.

Receive and process cash, check, and credit card transactions for all types of parking options (Daily, Monthly and Annual Parking Options). Generate daily invoices; confirm accuracy and mail.

Operate computer terminals to input substantial quantities of numerical and text data from each customer service transaction into the Parking Management System and Access Control System, including setup for personalized payroll deductions, parking access, invoicing, service unit billing, personal information updates and generation of daily paper permits.

Assist customers with questions regarding parking and transit options. Customer Services Representative will provide customers with options based on parking availability, shift start/end times, work location, and location from which the customer commutes. Customers will be assisted via email, phone, at New Employee Orientation, and in small group meetings. 

Answer phone calls (Parking Customer Services general phone line) regarding parking and parking permit options.

Special projects as assigned (scanning, data analysis, running reports, etc.)

Represent Logistics, Transportation & Parking in meetings and events on campus.

Notes trends in customer questions and inquiries. 

Required Qualifications*

Desired Qualifications*

Significant preference given to candidates with knowledge of the University of Michigan parking and transit system (knowledge of bus routes, parking lot fill times, etc.) as well as the AAATA bus system.  Someone who frequently uses alternative transportation is a plus.

Strong knowledge/functional use of Google (email, Drive, etc.)

Graduation from an accredited college or university with an associates degree in business, marketing, transportation, or related field and/or an equivalent combination of education and experience.  Bachelor's degree strongly preferred. 

Knowledge of University policies and procedures.

Work Schedule

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on UCareers.*

Apply Now