Access Control System Technician

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Johns Hopkins University

Location: Baltimore, Maryland
Category: Other Administrative Positions
Application Deadline: Open until filled

Job Description

Job Req ID: 113754

Access Control System Technician

ID Card Services is seeking an Access Control System Technician to perform essential maintenance and system management of the “J-Card” access control system along with the electronic door and security camera hardware throughout the Johns Hopkins Bloomberg Center in Washington DC. This on-site position will be responsible for the installation, repairs, and programming of all access control-related systems, along with related networks and software.

Specific Duties & Responsibilities

Install, test, troubleshoot, and maintain the functionality of all fields and low-voltage devices programmed to the LenelS2 access control system.

Monitor the status of over 700 devices which include cameras and door access control in order to provide 24x7 system availability.

Perform routine troubleshooting and maintenance tasks on the LenelS2, Assa Abloy, and electrified door hardware.

Coordinate door hardware and lock issues with the campus Facilities team when outside of J-Card scope.

Utilize the JIRA ticketing system to report issues, request enhancements, and resolve outstanding software issues with Central IT.

Coordinate with JHU Networking for correct cable management, labeling, and IP addresses and to troubleshoot J-Card network issues.

Obtain static IP addresses for all controllers and submit them to Central IT for network monitoring.

Set up access levels and portal groups along with associated time specs and create necessary holiday schedules for events and university closings.

Maintain an accurate inventory of Transact and LenelS2 equipment by keeping track of all devices for service calls, new installations, and new PO orders.

Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.

Open cases with the vendor for broken equipment, ship out, track status, and log back into inventory when complete.

Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office.

Offer suggestions on alternatives that would increase service, reduce costs, and streamline operations.

Participate in an on-call rotation after a successful training period.

Project Management/Installation

Meet with customers, gather requirements, and assist in providing system design services.
Formulate and define the scope for new installations. Provide estimates promptly. Start and end jobs in the agreed-upon timeframe.
Request IP addresses and set up control panels in the IT closets
Work with the space owners to define access control needs. Set up doors and permissions on the agreed-upon scheduling.
Set up users and assign access in Transact and LennelS2 applications for access assignment and administration.
Perform installation closeouts with the budget analyst
Document all door information
Cultivate effective working relationships with academic departments, Public Safety, Facilities, Design & Construction, consultants, contractors and IT staff.

Daily Administration

Set up and or make modifications to schedules and access per customer request.
Refresh controllers as needed.
Resolve system error messages.
Review Denied Transaction Report and follow up on errors.
Respond to service requests for maintenance and support.
Routine maintenance on door hardware to ensure proper functionality.
Other duties as assigned.

Minimum Qualifications

Two years of college coursework
Two years of related experience, including some help desk experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Three years related experience including card access control systems, wiring, electronic diagnosis and maintenance and lock hardware installation/maintenance.
Basic low voltage experience strongly preferred.

Classified Title: Sr. Technical Support Analyst
Job Posting Title (Working Title): Access Control System Technician
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.00 - $42.00 HRLY ($80,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 8am - 4:30pm (flexible)
Exempt Status: Non-Exempt
Location: District of Columbia
Department name: ID Card Services
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

JHU-Washington, DC

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