Donor Experience Officer
Job Description
Position Number:
129297Title:
Development OfficerFunctional Title:
Donor Experience OfficerCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.00Unit:
VPUR-DevelopmentCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The University of Maryland’s division of University Relations is seeking a highly motivated, goal-oriented, energetic professional to serve as a Donor Experience Officer (DXO).
Reporting to the Director of Leadership Annual Giving, this position is key in helping donors align their passions with philanthropic priorities and opportunities across campus. As a digital-first fundraiser, the DXO will utilize modern marketing and video tools to express gratitude and ask for philanthropic support. The DXO must have the ability to use digital technologies in all aspects of the role; information, communication, and basic problem-solving skills, and be data-centric in their approach to achieving success. The Donor Experience Officer must be able to articulate the mission and goals of the University of Maryland while demonstrating enthusiasm and passion.
The DXO will have several duties including but not limited to:
- Responsible for the cultivation of current donors and solicitation of renewed and upgraded gifts from the University’s alumni, friends, parents and constituents
- Actively manage and develop a portfolio of 1,000 prospects
- Meet and exceed a set number of metrics including but not limited to: visits, solicitations, dollars raised, and referrals to major gift portfolios
- Provide proactive, concierge-like approach to advising donors on available resources and giving opportunities across the university
- Collaborate with colleagues to help align donors’ philanthropic interests with various priorities across campus
- Effectively execute 1:1 outreach campaigns using technology resources including a Customer Relationship Management (CRM system), social media platforms, and video conferencing software tools to engage, steward, and solicit donors in a personalized manner
- Execute monthly and quarterly touchpoint cadences across the donor portfolio to ensure consistent and relevant communication.
- Responsible for discovering new leadership annual giving and major gift prospects through qualification visits, solicits upgraded gifts, and generates new pledges annually
- Make donor referrals to university-wide major gift officers, as appropriate
- Provide timely post-visit follow-up, including tracking moves and solicitations, and sending personalized follow-ups to individual prospects
- Builds the revenue pipeline for the University while providing opportunities and philanthropic advising to donors and alumni.
- Attend university-wide events and University Relations related meetings
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
Bachelor’s degree.
Experience:
- Minimum of 2 years of demonstrated success in the field of fundraising, annual giving, sales, marketing, or related areas. Relevant student employment and internship experience may be considered.
- Self-motivated and have a passion for the University and its mission.
- Can clearly demonstrate necessary soft skills, relationship-building skills and organizational skills.
Knowledge, Skills, and Abilities:
- Excellent interpersonal, written, and verbal communication skills across various mediums, including video conferencing
- Strong collaboration, organizational, and prioritization skills
- High degree of grit, resilience, and a “can do” attitude
- Ability to handle confidential material responsibly and interact professionally with diverse individuals
- Proficiency in using digital technologies for communication, information management, and problem-solving
- Data-centric approach to achieving success, with an interest in analyzing data to inform strategy
- Ability to articulate the mission and goals of the University of Maryland effectively
- Must be a creative and strategic thinker with the ability to prioritize and manage multiple priorities and meet deadlines
- Ability to work independently, while maintaining consistent and transparent communication with a team and leadership
- Emotional intelligence when engaging with donors
- Curiosity for discovering passions that motivate people
- Ability to inspire others and share stories of impact verbally
- Self-motivated with willingness to learn
- Enthusiasm, positivity, and optimism
- Good listener
- Strong attention to detail
- Results-oriented with professional characteristics including leadership and integrity
Preferences:
Preferences:
- Knowledge of principles, practices, and ethics of fundraising
- Video creation or digital marketing experience
- Understanding of the development process and donor cycle
- Demonstrated success in goal achievement, planning, and personal solicitation
- Experience in higher education fundraising
Additional Information:
The University offers a comprehensive benefits package, including generous paid time off; Tuition Remission; Health, Dental, Vision and Prescription coverage; Retirement benefits; Family Care; and more.
Candidates must be able to provide proof of eligibility to work in the USA. No Visa sponsorship is offered for this position.
We are hiring two Donor Experience Officers.
Salary Range is the low $60,000s to the low $70,000s.
This position allows for a combination of in-person and telework days as approved by the supervisor. Guidance regarding hybrid work is subject to change at any time to align with operational or business needs.
Please submit with your application: Create a 45-90 second video message introducing yourself to a donor in your portfolio with the intent on securing a meeting with them. Use the donor profile below to aid in the personalization of your message.
This position allows for a combination of in-person and telework days as approved by the supervisor. Guidance regarding hybrid work is subject to change at any time to align with operational or business needs.
Please submit with your application: Create a 45-90 second video message introducing yourself to a donor in your portfolio with the intent on securing a meeting with them. Use the donor profile below to aid in the personalization of your message.
An alumnus who graduated in 2010 with a Business Administration degree. Last gift was $300 to the School of Business Dean’s Strategic Initiative Fund.
Job Risks
Not Applicable to This PositionPhysical Demands
This position will work on campus in an office environment, which requires the ability to operate standard equipment and keyboards. Must be able to meet with donors, including virtually, and travel for work-related events as needed. Occasional work conducted on evenings and/or weekends may be required.
Posting Date:
03/20/2024Open Until Filled
YesBest Consideration Date
04/08/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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