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Associate Director of Student Experience (Student Programming Leader)

Indiana University

Job Description

The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 125,000 living alumni around the globe. The Kelley Undergraduate Program strives to be a diverse, inclusive, and equitable community of business and education leaders, serving over 9500 undergraduate students.

Job Summary


Department-Specific Responsibilities

  • Provides operational oversight for staff teams who plan all Kelley Direct MBA and MS program in-residence experiences on and off-campus.
  • Oversees the planning teams for all global and domestic immersion experiences.
  • Leads the student programing unit including retention initiatives, virtual and in-person programing, and DEIJB focused efforts.
  • Oversees program-specific events such as the graduate recognition ceremony.
  • Provides leadership and direction for the KD Student Leadership Association (SLA) and sub-associations.

General Responsibilities

  • Provides day-to-day operational management of student programming staff.
  • Establishes short-term operational objectives.
  • Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
  • Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
  • Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
  • Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
  • Ensures and provides training to assigned staff to improve student programming operations; researches and identifies development opportunities for assigned staff.
  • Researches and stays up-to-date on new industry student programming standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.





  • Bachelor's degree in student programs, social work, or related field


  • Master's degree in higher education student affairs or related field



  • 2 years in student programs, higher education student affairs, or related field

Combinations of related education and experience may be considered



  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Excellent organizational skills
  • Excellent collaboration and team building skills
  • Effectively coaches and delivers constructive feedback
  • Instills commitment to organizational goals
  • Ability to influence internal and/or external constituents
  • Demonstrates excellent judgment and decision making skills
  • Demonstrates ability to maintain confidential information
  • Effective conflict management skills
  • Demonstrates customer service skills
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Commitment to working with people of diverse backgrounds and demonstrated cultural competency
  • Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
  • Ability to build strong partnerships with students and other university departments

Working Conditions / Demands


This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location


This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

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