Academic Success Advisor

Arizona State University

Job Description

The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for a service-oriented individual who is committed to serving a diverse student body and can incorporate a “Business is Personal” attitude. A successful candidate will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively.

Academic Advising is a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students, assessing and researching transfer credits. Currently seeking a Part-Time Academic Success Advisor to support the growing undergraduate class. This individual will work 100% remote supporting students on a one on one basis. In addition, a candidate must be comfortable with change and be able to adapt quickly.

Location, Days and Schedule: This position will provide part-time remote support to students during regular business hours, M-F, 8 am to 5 pm, MST. Staff will be required to attend occasional onsite meetings for team building, training, and student support events. A limited number of events may be outside normal business hours (such as graduation). This position is a full remote work arrangement.

Job Family

Advising & Admissions

Department Name

WPC UPO Academic Services



VP Code


Scope of Search


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$21.63 per hour; to commensurate with education and experience

Close Date




Essential Duties

  • Serves as a professional academic advisor for the W. P. Carey School of Business, advising undergraduate business students and other interested undergraduate students
  • Works with students both one-on-one and in group/class settings, interacting by phone, Zoom, email and/or other technology
  • Proactively monitors student academic progress through a variety of reporting tools including eAdvisor, Salesforce, PeopleSoft and DARs. In addition to these tools, phone outreach will be used to relay academic options, course selection and registration
  • Responds promptly to student questions and concerns, working with them in their degree progression and completion. This includes current, prospective (high school and transfer), and students in transition (incoming or outgoing)
  • Assists students with interpreting University, college and program level academic policies and procedures
  • Works closely with students to identify all academic options including, but not limited to: degrees, certificates, extracurricular activities, study abroad program(s), research, and internships; supporting and providing counsel to students in selection of options best suited to students' goals, interests and skills
  • Works closely and collaboratively with students, faculty, and staff to ensure academic success
  • Assists students and parents in crisis; making appropriate and timely referrals for non-academic issues and/or concerns to applicable services including, but not limited to: Student Health, Counseling & Consultation, and Career Services
  • Participates in and present at workshops related to academic advisement and skill development
  • Actively participates in and attend Undergraduate Program events, including New Student Orientation, WPC 101, Convocation
  • Attends onsite meetings for team building, training, and student support events

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s degree preferred
  • Experience working with students in higher education/college level academic advising
  • Evidence in being collaborative, have a positive outlook; and flexibility
  • Evidence of effective communication skills
  • Demonstrated use of problem solving skills; critical thinking; time management skills; and ability to rapidly adapt and effectively utilize new technology, practices, and policies
  • Experience in establishing and maintaining effective working relationships with students, colleagues, supervisors, faculty, administration, and others
  • Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
  • Demonstrated knowledge of ASU academic structure and organization
  • Experience using: Student information computer system (i.e., PeopleSoft, DARS, etc.)
  • Experience using: Microsoft Office Applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
  • Experience using: CRM (i.e. Salesforce)

Working Environment

  • W. P. Carey staff embody a “how can I help you?” mentality and are embedded in a “Business is Personal” culture
  • Ability to operate independently within a larger, collaborative team environment
  • Ability to clearly communicate to perform essential functions. Use office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, and mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
  • Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion
  • Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods
  • Cognitive ability to communicate effectively, to develop advisement materials in various formats (electronic, hard-copy, etc.), and to coordinate and present information to current and prospective students
  • Cognitive ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various degree/certification programs within the school
  • Work extended hours, including evening and/or weekends, as needed

Department Statement

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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